Featured architecture / Customer operations
One portal. Many service journeys.
Different service requests needed a coherent customer experience without losing their individual rules. Matt built a portal around reusable forms and a shared processing model, with access checks in the server layer. The delivered application connects request submission, case activity, documents, reports and user administration in one place.
- Design focus
- Shared forms. Explicit access boundaries.
- Delivered
- A live portal for requests, case follow-up and account services.
- Request interface
Reusable forms and account-specific choices.
Submit request data - Application services
Process the request and coordinate related actions.
Check the requested action - Authorization
Validate permissions, selected records and allowed fields.
Perform permitted operations - Business records
Cases, service information and supporting files.